1. How long does delivery take?

Orders are delivered within 7–10 business days.
This includes:

• Order cutoff: 5:00 PM GMT (orders after this process the next business day)
• Processing time: 1–2 business days (Mon–Fri)
• Shipping time: 6–8 business days (Mon–Fri)

For more information please visit our shipping policy

2. What is the order cut-off time for same-day processing?

Orders placed before 5:00 PM GMT (Mon–Fri) begin processing the same business day.

3. Do you offer free shipping?

Yes — shipping is free on all UK orders.

4. Which shipping carriers do you use?

We partner with trusted UK carriers such as Royal Mail, DPD & Evri to ensure fast & reliable delivery.

5. Where do you ship?

We currently ship to locations within the United Kingdom only.

6. Can I return an item if I change my mind?

Yes — we accept returns within 14 days of delivery for both defective & non-defective items.
Items must be new, unused, unwashed & in the original packaging with tags attached.

7. How do I start a return or exchange?

Please email us at info@macilana.com to request return authorisation & instructions before sending any item back.

8. Is there a cost for returning a product?

No — returns are free, and there are no restocking fees.

9. How long does it take to receive my refund?

Once your return is received & approved, your refund will be issued to your original payment method within 7 days.

10. What should I do if my package is marked delivered but I haven’t received it?

Please:

• Double-check your address
• Look around your property
• Ask neighbours or household members

Then contact the courier with your tracking number.
If your parcel is confirmed lost, contact us via our contact page or by email  info@macilana.com & we will send a replacement or refund.