Billing Terms & Conditions

Accepted Payment Methods

At Macilana, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Maestro

  • Mastercard

  • Visa

  • Bank Transfers (for bulk orders – contact us for details)

All payments are processed in United Kingdom (GBP).

Payment Processing

  • Payments must be completed at the time of purchase.

  • Orders will not be processed or shipped until full payment has been received.

  • If a payment is declined or fails, the order will not be confirmed.

Pricing & Currency

  • All prices listed on Macilana are in United Kingdom (GBP).

  • Prices are subject to change without notice.

  • Any applicable taxes and shipping fees will be calculated at checkout.

Secure Payment Processing

Macilana uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
We do not store your credit card or payment details.

Refunds & Chargebacks

  • Refunds are processed according to our Return & Refund Policy.

  • Unauthorised chargebacks will be disputed. If you experience any issues, please contact us first at info@macilana.com.

Fraud Prevention

Macilana reserves the right to cancel or hold any order suspected of fraud or unauthorised activity.
Additional identity verification may be requested for high-value transactions.

For More Information

Questions?

  • Visit our Frequently Asked Questions page

  • Or contact our customer services using our contact page. 

Contact Information

  • Trade name: Macilana

  • Phone number: +44

  • Email: info@macilana.com

  • Physical address: 26 William Street, DE1 3LY, United Kingdom

Customer Service

  • Hours: Monday to Friday, 9:00 AM – 5:00 PM GMT (London, UK)

We do our best to reply to your e-mail within 1–2 business days.

Thank you for shopping at Macilana!